Frequently Asked Service Questions

Q: Do you have service specials?

A: Yes! We have a rotating list of service specials. Browse them on our website today!

Q: Is your service center opened on Sunday?

A: No, our service center is closed on Sunday. We are open Monday - Friday 7:00am to 6:00pm and Saturday 8:00am to 1:30pm.

Q: Can I schedule my service appointment online?

A: Toyota of Jackson makes it easy to schedule your service appointment online. Visit our website to schedule your appointment!

Q: Why do I need to get an oil change?

A: Regular oil changes contributes to proper vehicle performance, enhances fuel efficiency and helps extend engine life.

Q: Can I get new brake pads at your service center?

A: Yes! Schedule your appointment online today and our team can replace your brake pads ASAP.

Q: What amenities does your service center offer?

A: Our service center offers coffee, water, TV, comfortable seating and Wi-Fi.

Q: What hours is your service center open?

A: Our service center is open Monday - Friday 7:00am to 6:00pm and Saturday 8:00am to 1:30pm.

Q: What services does Toyota Express Maintenance include?

A: Toyota Express Maintenance includes oil changes, oil filter replacements, brake inspections, tire rotations, multi-point inspections, and fluid inspections. Schedule your appointment with our service center today!

Q: Do you only service Toyota vehicles?

A: No! At Toyota of Jackson, we service ALL makes and models.

Q: Can we purchase tires at the dealership?

A: Yes, we have tires for sale.

Q: Why is my check engine light on?

A: Your check engine light could be on for several reasons from a loose fuel cap to a major engine failure, so it's important to have your vehicle serviced as soon as possible. Contact our team to see how we can help you!

Q: Why should I service my vehicle at a dealership?

A: When you service your vehicle at our dealership it'll be taken care of by a factory-trained technician who knows their way around your vehicle's specific make and model. It is also the best way to ensure that your vehicle will receive genuine OEM parts! Plus, if you have a warranty on your car, the service will be covered! Call our service center to learn more and book your appointment today.

Q: Do you sell car parts?

A: We do! Shop online or come see us in person and we'll help with whatever you're looking for. 

Q: Do you offer battery service?

A: We do! Learn more on our website and then schedule an appointment with us. 

Q: What is ToyotaCare?

A: Toyota is devoted to safety and dependability, and proper vehicle maintenance is important to both. Learn more on our website! 

Q: Do you service electric vehicles? 

A: Yes! The Toyota of Jackson Service Center is electric vehicle friendly.

Q: What is the benefit of using OEM parts?

A: We only use factory certified parts because they are designed to the exact factory specifications and they usually come with a manufacturer warranty. 

Q: Can I get my transmission repaired here?

A: Yes, we offer transmission repairs! 

Q: How often should I have my tires rotated?

A: Generally, tire rotations are recommended every 3,000 miles to 6,000 miles. In many cases, a car will be due for a tire rotation and oil change at the same time, so many drivers have both services completed in a single appointment. Contact our service department to schedule a tire rotation today!

Q: Why are my brakes making strange noises?

A: If your brakes are making strange noises, it's a sign that brake repair is needed. Contact our team to see how we can help you or to schedule service.

Q: Can I get an oil change here?

A: Yes. Schedule your oil change online or give us a call! 

Q: How do I know which part I need for my vehicle?

A:  Our parts team can assist you with identifying the right part for your vehicle based on your vehicle make, model, and year, as well as the specific part you need.

Q: How often should I have my vehicle's air filter replaced?

A:  Your vehicle's owner's manual will provide recommendations on when to have your air filter replaced, but our service team can also provide you with information on recommended replacement intervals based on your vehicle make and model.

Q: Can I get my vehicle's air conditioning or heating system repaired or serviced?

A:  Yes, we offer repair and service for your vehicle's air conditioning or heating system, including recharging refrigerant, replacing filters, and more. Our service team can provide you with information on the repair process and estimated costs.

Q: How do I know if my vehicle needs an alignment or suspension repair?

A:  Our service team can perform a comprehensive inspection of your vehicle's suspension and alignment components to identify any issues or potential problems. We can also provide you with information on recommended maintenance and repair services.

Q: Can I wait at the dealership while my vehicle is being serviced?

A:  Yes, we offer comfortable waiting areas with complimentary amenities like Wi-Fi, snacks, and beverages. We also offer shuttle services and loaner vehicles for longer service appointments.

Q: How long does a typical service appointment take?

A:  The length of a service appointment can vary depending on the type of service being performed, but our service team can provide you with an estimated time frame based on your individual needs.